This Privacy Policy outlines the principles and practices followed by us to safeguard the privacy of our website visitors. It explains the types of information we collect, how we use it, and the measures we take to protect it. By using our website, you agree to the terms of this Privacy Policy.
If you have any questions or need further information regarding our Privacy Policy, don’t hesitate to contact us via email at contact@mvaassistance.com.
By using our website, you consent to our Privacy Policy and agree to comply with its terms.
We may modify this Privacy Policy periodically and without prior notice. Such changes will be effective immediately upon their posting on our website. We encourage you to review this page regularly to stay informed about updates. Your continued use of the site after changes have been made indicates your acceptance of the revised Policy.
In certain cases, we may provide you with “just-in-time” disclosures or supplementary information about data processing practices for specific parts of our website. These notices may expand upon or complement this Privacy Policy, providing you with additional choices regarding your personal information.
This Policy does not govern third-party information processing. This includes instances when you visit a third-party website or interact with third-party services accessed through links from our Sites. It is necessary to review the privacy policies of such third parties before disclosing any information to them.
The term “Personal Data” encompasses all information relevant to an identified or identifiable individual. This includes data relating to performance, logs, and cookies, which can be connected to that particular individual.
We gather your Personal Data via our Sites and phone interactions when you contact the inquiry number listed on our Sites.
When you reach out to us through the Sites, such as submitting a contact form, we may store your Contact Data in our customer relationship management system.
We utilize your Personal Data to strengthen the security of our Sites and safeguard against spam, malware, and other potential security risks.
The information we collect may be shared with various parties based on the purpose and context in which it was provided.
We store Personal Data for the duration required to fulfill the purpose(s) for which it was initially processed, along with a reasonable period afterwards.
You have the right to request access, rectification, or erasure of your Personal Data from our systems once per year.
If you would like to exercise your rights, please contact us at: contact@mvaassistance.com.
To obtain a copy of your Personal Data in a portable format determined by us, please submit an official written request via email to the address below. To exercise these rights, we may request additional Personal Data, such as information needed to verify your identity. Additionally, we retain the right to retain certain account information for our recordkeeping and compliance obligations.
Please be aware that once Personal Data is transferred to our Partners or Contractors as part of our services, we no longer maintain control over it. However, our terms of service mandate that our Partners and Contractors handle Personal Data in accordance with all relevant local, state, and federal laws, rules, and regulations. Each Partner and Contractor has their own policies and procedures to facilitate exercising your rights. For specific guidance on exercising your rights concerning your Personal Data, we recommend contacting the relevant Partners and Contractors directly.
While it is possible to access and utilize the Sites without providing Personal Data, please note that certain features, content, and functionality may not be accessible or may not work correctly. Regarding the Personal Data we process, you have the following choices available to you:
If you provide consent for processing your personal data, you retain the right to withdraw your consent at any time, as permitted by law.
For any non-service or non-transactional communications from us, you will have the option to unsubscribe. To opt-out of receiving marketing communications, kindly follow the provided instructions in such communications or contact us via the email address provided below. Please note that it may take up to 30 days for us to process your opt-out request. However, certain transactional and relationship email communications, including service announcements, administrative notices, and surveys, may still be sent to you without an opt-out option, as they are necessary for our business operations.
In compliance with applicable law, you can opt-out of sharing Personal Data with third parties to the extent required. It is important to acknowledge that once Personal Data is transferred to our Partners and Contractors as part of our services, it is no longer within our control. Our terms of service mandate that Partners and Contractors handle Personal Data by all relevant local, state, and federal laws, rules, and regulations. Each Partner and Contractor maintains its opt-out procedures, and we recommend contacting them directly for information regarding their specific opt-out policies and procedures.
To comply with relevant laws and regulations enforced by the Federal Trade Commission, Federal Communications Commission, and state authorities, we have established and maintained policies in line with these requirements. Suppose you wish to avoid receiving non-informational calls from us. In that case, you can request your telephone number(s) added to our internal Do Not Call List by emailing us with the provided contact information. In your request, please include your name and the telephone number(s) you want to be included on our Do Not Call List. If you have multiple telephone numbers, kindly ensure you provide all relevant numbers.
If you prefer not to have information collected via cookies, you can manage or deny cookies and certain technologies through your browser’s settings menu or using various available tools. For instance:
To control Facebook’s interest-based ads, you can adjust settings within your account or consult the customer support page. To better understand cookies and similar tracking technologies and their impact on your privacy, you may visit allaboutcookies.org.
We gather Personal Information that pertains to an individual consumer, household, or device and can be used to identify, describe, reference, associate with, or reasonably link to that individual. Within the past twelve months, we have collected various categories of Personal Information from Consumers. These categories align with those outlined in the California Consumer Privacy Act (CCPA), and we ensure that we collect at least one example item from each category.
We acquire the categories mentioned above of Personal Information from the following sources:
The Personal Information we collect may be shared with service providers who assist us in delivering specific services. These providers include but are not limited to those involved in identity verification, fraud prevention, business intelligence, customer relationship management, bill collection, payment processing, marketing, hosting, and various other standard technology services. We have contractual agreements with these service providers, ensuring they utilize Consumer information solely to provide services on our behalf. Using our Sites, you consent to share information with these parties per this Policy.
To exercise your right to opt-out, you or your authorized agent can submit an opt-out request using the provided form or by contacting us through email or phone using the contact information below. Please note that creating an account is unnecessary to submit an opt-out request. Personal information provided within an opt-out request will solely be used to verify the identity of the requestor and their authority to make the request and comply with the request.
We are committed to ensuring that you are not subjected to discrimination for exercising your rights under the CCPA. Except as permitted by the CCPA, we will not deny you goods or services, apply differential pricing or rates, including offering discounts or benefits, impose penalties, provide a disparate level or quality of goods or services, or imply that you may receive different pricing, rates, level, or quality of goods or services.
We have taken reasonable steps to implement security measures to protect your Personal Data against accidental loss, unauthorized access, use, alteration, and disclosure. However, we cannot guarantee the absolute security of your Personal Data. Please note that we are not responsible for any attempts to bypass privacy settings or security measures on the Sites. When you provide us with information, it is stored on servers managed by our service providers, who adhere to industry-standard security controls. Nevertheless, we cannot exercise control over the security practices of third parties and cannot be held liable for any breach that may occur. Any information or Personal Data transmission is carried out at your own risk.
Our services are not intended for individuals under 18 or the age of majority in their jurisdiction. We do not knowingly collect information from minors. If we discover that we have inadvertently collected information from a minor, we will promptly delete it. If you are a minor, do not access or use our website without parental or guardian consent.
We operate within the United States, but our Sites can be accessed globally. Users outside of our intended United States markets may provide their Personal Data to us through forms, comment fields, or other input methods. Suppose you are accessing the Sites from a location outside the United States or submitting your Personal Data to us outside the United States. Your information may be transferred to, stored in, or processed in the United States. It may also be maintained on computers or servers outside your state, province, country, or any other governmental jurisdiction, where the privacy laws may offer less protection than those in your jurisdiction. By accessing our Sites, you consent to transfer your information to the United States and the third parties we share it with, as described in this Policy. This applies regardless of whether we currently serve your jurisdiction.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via email at contact@mvaassistance.com.